Who We Are

Streamwise Cast operates as an educational platform focused on effective budgeting skills. Our physical address is Phlap Phla, Mueang Chanthaburi District, Chanthaburi 22000, Thailand. You can reach us at +6628042171 or [email protected] for any questions about how we handle your information.

We don't collect data just for the sake of it. Everything we gather serves a clear purpose—whether that's delivering your course materials, responding to your questions, or improving how we teach financial concepts.

What Information We Collect

The data we collect falls into categories based on how you interact with our platform. Some information comes directly from you, while other details get generated automatically as you use our services.

Information You Provide Directly

• Name and contact details when you register for courses or reach out with questions
• Payment information processed through secure third-party providers
• Course enrollment choices and learning preferences
• Messages you send through our contact forms or email
• Feedback about your experience with our educational materials

Information Collected Automatically

• Device type, browser information, and IP address for technical compatibility
• Pages you visit and time spent on different sections of our website
• Course progress and completion rates to track your learning journey
• Technical data like screen resolution and connection speed that helps us deliver content properly

How We Use Your Information

Your data gets used in specific ways that directly relate to providing budgeting education. We're pretty straightforward about this—no hidden agendas or unexpected uses.

Legal Basis for Processing

Under Thailand's Personal Data Protection Act (PDPA), we process your information based on several legal grounds. Most commonly, we rely on your consent when you sign up for courses or the necessity of processing to fulfill our contract with you as a student.

Sometimes we need to process data because of legal obligations—like maintaining financial records for tax purposes. Other times, we have legitimate interests in improving our educational services, though we always balance these interests against your privacy rights.

Data Sharing and Third Parties

We don't sell your personal information. Period. But running an educational platform means working with some trusted partners who help us deliver services.

These partners only get access to data they need for their specific function, and they're bound by contracts to protect your information just as carefully as we do.

We might share data if legally required—think court orders or regulatory requests from Thai authorities. In those cases, we'll push back against overly broad requests and notify you when legally possible.

International Data Transfers

Some of our service providers operate servers outside Thailand. When your data crosses borders, we make sure it's protected through contractual safeguards and by choosing partners with strong privacy standards.

Cloud hosting services might store your information on servers in Singapore or other regional data centers. These facilities maintain security certifications and follow international data protection protocols.

Your Privacy Rights

Thailand's data protection laws give you real control over your personal information. These aren't just theoretical rights—you can actually exercise them.

To exercise these rights, email [email protected] with your request. We'll verify your identity (usually by confirming your email address) and respond within 30 days. Some requests might take longer if they're complex, but we'll keep you updated.

There are limits—we can't delete data we're legally required to keep, like financial transaction records. And we might refuse requests that are clearly unfounded or excessive. But these situations are rare.

Data Security Measures

Protecting your information isn't just about technical safeguards, though those matter. It's also about how we handle data day-to-day and who has access to what.

Technical Protection

• All data transmission uses TLS encryption (that's the padlock you see in your browser)
• Passwords are hashed using industry-standard algorithms—we never store them in plain text
• Regular security audits identify potential vulnerabilities before they become problems
• Automated backups ensure we can restore data if something goes wrong

Organizational Protection

• Staff only access data necessary for their specific role
• All team members receive privacy training when they join and annually thereafter
• We maintain detailed logs of who accessed what data and when
• Confidentiality agreements bind everyone who works with student information

Despite our precautions, no system is 100% secure. If we detect a breach that puts your data at risk, we'll notify you within 72 hours and explain what happened, what data was affected, and what we're doing about it.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on why we collected them in the first place.

Active Student Data

While you're enrolled in courses, we maintain your account information, learning progress, and communication history. This continues for the duration of your enrollment plus one year after completion to provide support and issue certificates.

Financial Records

Tax laws require us to keep transaction records for seven years from the transaction date. This includes payment information (though not full card details) and enrollment records tied to purchases.

Marketing Communications

If you've consented to receive educational updates, we'll keep your contact information until you unsubscribe. After that, we remove you from marketing lists within 10 business days, though we might retain a record that you opted out to prevent re-adding you accidentally.

Technical Logs

Server logs and analytics data typically get deleted after 90 days unless needed for security investigations or legal requirements.

When retention periods expire, we securely delete or anonymize data so it can no longer identify you. Anonymized data might be kept for statistical purposes—like understanding how many people completed courses in 2025—but it can't be traced back to individuals.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help the site remember your preferences and track how you navigate.

Essential Cookies

These cookies are necessary for the website to function. They handle things like keeping you logged in as you move between pages and remembering items in your shopping cart. You can't turn these off without breaking core functionality.

Analytics Cookies

We use these to understand which pages people visit most, where they get confused, and how long they spend on different sections. This helps us improve the user experience, but they're not strictly necessary. You can disable them in your browser settings.

Preference Cookies

These remember choices you make—like language preferences or whether you prefer video or text lessons. They make your experience more convenient but aren't required.

Most browsers let you control cookies through their settings. Blocking all cookies might prevent you from using certain features of our website. For more granular control, browser extensions like Privacy Badger can block tracking cookies while allowing functional ones.

Children's Privacy

Our services target adults interested in learning budgeting skills. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and want to enroll in courses, a parent or guardian needs to create the account and provide consent. If we discover we've collected data from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy practices evolve as technology changes and laws get updated. When we modify this policy, we'll post the new version here with an updated "Last Updated" date at the top.

For minor changes—like fixing typos or clarifying existing practices—we'll simply update the document. For significant changes that affect how we collect or use data, we'll email active students and display a prominent notice on our website for at least 30 days.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with significant changes, you can close your account before they go into effect.

Complaints and Regulatory Contact

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with Thailand's Personal Data Protection Committee (PDPC).

We'd appreciate the chance to resolve issues directly first, but you're not required to exhaust internal processes before contacting regulators. The PDPC investigates complaints about potential violations of Thailand's data protection law.